Frequently Asked Questions

Please call your pharmacy where your original prescription was filled to request a refill of your medication. Your pharmacist will call AM Diabetes & Endocrinology Center to request any pertinent information. Allow us up to 2 business days to have the physician authorize your refill request.

If you need to transfer your medication to a different pharmacy, please inform your pharmacy of the change request. If you are having problems obtaining medicaton, please call into the  preferred pharmacy, so that they can help you in getting medication.

If you are using a mail order pharmacy, let us know at the time of your appointment so that your prescription can be sent to the mail order pharmacy. Please call the mail order company to assure that the medication is on the way. If you are going to be out of medication before your mail order prescription arrives, please call the clinic at 901-384-0065. We can either call a smaller prescription to a local pharmacy or give you samples if they are available.

- In case of thyroid hormone prescription, please specify if you are on the brand name medicine.

- Prescriptions are not refilled after hours or on weekends.

Due to our status of being ADA Certified to provide diabetic education, the cost for our education programs is covered by most insurance plans. Some insurance plans require copayment. Please contact your insurance company to verify if this is a covered benefit under your plan. Since coverage varies, for your convenience we have developed a form additional information and a list of questions to ask your insurance company regarding coverage for diabetic education.

The coverage for 72 Hour Glucose or I-Pro Sensors varies by insurance plan. Please contact your insurance company to determine what your insurance plan covers. We have developed a list of questions that you can use when talking with your insurance company to help you determine what your benefits for the 72 Hour Glucose or I-Pro Sensor are. Patients are responsible for balances that the insurance company does not pay. We try to get prior authorization from the insurance company when a sensor is recommended by our providers.

Most insurance companies will not cover weight loss programs. We will not biill your insurance for this program. Payment for the program will be required by you prior to the first session. Check with your flex plan or HSA to see if you can submit charges to the plan for the Weight Loss Program.

It is preferred to fast for at least eight hours. This means you may drink water and take any current medications, but you should not eat or drink anything else during this period of time.

Yes, you must fast for atleast 8 hours. This means you may drink water and take any current medications, but you should not eat or dink anything else during this period of time. You also must be fasting when your insulin levels are being checked.

No, you do not have to fast when you are having an A1C test. This test shows your "average" blood sugar level over a 2-3 month period.

You should fast for at least eight hours. This means you may drink water and take any current medications, but you should not eat or drink anything else during this period of time. Your lab appointment should be scheduled before 9:00 am.

Patients who have a 24 hour Cretinine Clearance test done must make an appointment and bring their urine jug into the clinic. Blood will need to be drawn when you come in.